Our Commitment
At Egoeve, your satisfaction comes first.
That’s why we offer a 30-day risk-free trial on all eligible electric wheelchairs.
If the product is in normal working condition and not damaged by misuse, you can return it within 30 days and receive a 100% full refund — with return shipping on us.

Trial Period
The 30-day trial starts from the delivery date shown by the carrier.
You are welcome to use the wheelchair normally during this period to test its suitability.

What We Mean by “Free Trial”
Within 30 days:
✔ No reason required
✔ Full refund guaranteed
✔ Return shipping is fully covered by Egoeve
✔ No restocking fee
✔ No hidden charges

Return Conditions
To qualify for a free return and full refund:
The wheelchair must be in normal working condition
No damage caused by accidents, misuse, or intentional modification
Normal signs of reasonable use are acceptable
All main components must be returned (wheelchair, battery, charger, controller, etc.)

How to Start a Return
Simply contact us by email:
📧 service@egoeve.co.uk
Please include:
Your order number
A short description of the issue (optional)

Our support team will reply within 1 business day with:
Return instructions
Return label or shipping arrangement
Next steps for your refund

Return Shipping
All approved returns within 30 days are shipped back at our expense.
You do not need to pay for return shipping as long as the product meets the return conditions above.

Refunds
Refunds are processed after we receive and inspect the returned product.
You will receive your full refund to the original payment method within 3–7 business days.

Fair Use Policy
Our free trial policy is designed to help customers make a confident purchase decision.
Abuse of this policy (e.g. intentional damage, excessive wear, or repeated trial returns) may result in refusal of future orders.

Need Assistance?
We’re here to help.
📧 service@egoeve.co.uk
📞 +44 7389 015265
🕘 Customer Support: Monday–Friday, 09:00–17:00 (UTC)