Shipping policy
At egoeve.co.uk, we are committed to providing a smooth, reliable, and hassle-free shopping experience. To ensure your order is delivered safely and on time, we work with trusted UK-based carriers. All products sold on this website are dispatched from our UK warehouse:
Unit 14, Union Road Industrial Estate
Oldbury, B69 3EX
United Kingdom
1. Order Processing Time
Orders are processed within 1 business day (Monday–Friday) after payment confirmation.
Orders placed before 1:00 PM (UK time) are typically processed the same business day.
Orders placed after 1:00 PM will be processed on the next business day.
Orders are not processed on Saturdays, Sundays, or UK public holidays.
Please allow additional time for tracking information to update, as carriers may occasionally experience operational delays.
2. Delivery Time
All orders are dispatched from our UK warehouse, Orders within the United Kingdom are typically delivered within 2–4 business days after dispatch.
Total estimated delivery time: 3–5 business days.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking details.
Please note that delivery times are estimates and may vary slightly depending on location, weather conditions, peak periods, or carrier operations.
3. Shipping Coverage
Currently, egoeve.co.uk delivers only within the United Kingdom.
If you are located outside the UK, please contact us for further assistance.
4. Shipping Cost & Taxes
Shipping Cost: Free shipping on all UK orders.
Taxes: Prices displayed on our website include standard UK VAT.
No additional customs duties apply to deliveries within the United Kingdom.
If you qualify for VAT relief under HMRC Notice 701/7, VAT may be refunded upon successful submission and approval of a VAT Relief Declaration.
5. Change of Delivery Address
No fee is charged for changing the delivery address before a tracking number is issued.
Once the order has been shipped, address changes may no longer be possible.
6. Order Tracking
If you have registered an account on egoeve.co.uk, you can track your order directly in your account.
If you checked out as a guest, you can track your order using your Order ID and email address via the tracking link provided in your shipping confirmation email.
7. Order Cancellation
If you wish to cancel your order before it has been shipped, please contact us as soon as possible.
→ You will receive a full refund with no additional handling fees.
Once the order has been shipped, cancellation is no longer possible and our standard Return & Refund Policy will apply.
8. Warehouse & Dispatch Information
Dispatch Location:
Egoeve Service Center
Unit 14, Union Road Industrial Estate
Oldbury, B69 3EX
United Kingdom
Handling Time: 1 business day
Estimated Transit Time: 2–4 business days
9. Important Notes
Handling Time refers to the time required to prepare and dispatch your order from our warehouse.
Transit Time refers to the time taken by the carrier to deliver your order after dispatch.
Remote areas and islands may require additional delivery time.
Actual delivery times may vary due to factors such as carrier delays, weather conditions, or peak seasons.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
📧 Email: service@egoeve.co.uk
🌐 Website: https://egoeve.co.uk