VAT Relief
VAT Relief (Zero-Rated VAT for Eligible Customers)
VAT Relief for Disabled or Chronically Sick Individuals
Under UK VAT legislation, certain mobility and medical products may qualify for VAT relief (zero-rated VAT) if they are purchased by, or on behalf of, a person who is disabled or chronically sick for their personal or domestic use.
This relief is provided under UK law and administered by HM Revenue & Customs (HMRC).
Who Qualifies?
You may qualify for VAT relief if:
You have a physical or mental impairment which has a long-term and substantial adverse effect on your ability to carry out everyday activities;
You have a condition that the medical profession treats as a chronic sickness (e.g., diabetes, arthritis, multiple sclerosis, Parkinson’s disease, etc.);
You are terminally ill.
You do not qualify if you are elderly but not disabled or chronically sick.
What Products Qualify?
Mobility aids and certain medical devices designed specifically for disabled or chronically sick individuals may qualify for VAT zero-rating.
Eligibility depends on:
The nature of the product
The intended personal use
The customer’s qualifying condition
If you are unsure whether your purchase qualifies, please contact us before placing your order.
How to Claim VAT Relief
To receive VAT relief:
You must confirm that you are eligible under HMRC guidelines.
You must declare that the product is for your personal or domestic use.
You must complete the VAT Relief declaration at checkout (if available), or contact us before placing your order.
We may request confirmation details to ensure compliance with UK VAT regulations.
Important Information
Providing false information to obtain VAT relief is considered tax fraud under UK law.
VAT relief applies only to qualifying individuals and eligible products.
If a purchase is made without a completed declaration, VAT may be charged at the standard UK rate.
Need Assistance?
If you believe you qualify for VAT relief and require assistance, please contact our customer service team:
Email: service@egoeve.co.uk
We are happy to guide you through the process.