VAT Relief
VAT Relief (Zero-Rated VAT for Eligible Customers)
Under UK VAT legislation (HMRC Notice 701/7), certain mobility and medical products may qualify for VAT relief (zero-rating) when purchased by, or on behalf of, a person who is disabled or chronically sick for their personal or domestic use.
VAT relief is governed by UK law and administered by HM Revenue & Customs (HMRC).
Important – How VAT Relief Works on Our Website
VAT is charged at checkout at the standard UK rate.
If you believe you qualify for VAT relief, you must complete a VAT Relief Declaration after placing your order. Once your eligibility is confirmed, we will refund the VAT portion of your purchase.
VAT relief is not automatically applied during checkout.
If you have already placed an order and wish to claim VAT relief,
please complete our VAT Declaration Form here: https://egoeve.co.uk/pages/vat-exemption-form
Approved VAT refunds are processed within 3–5 working days.
Who Qualifies?
You may qualify if:
You have a physical or mental impairment which has a long-term and substantial adverse effect on your ability to carry out everyday activities;
You have a condition that the medical profession treats as a chronic sickness (e.g., arthritis, multiple sclerosis, Parkinson’s disease, diabetes, etc.);
You are terminally ill.
You do not qualify if you are elderly but not disabled or chronically sick.
Full guidance is available in HMRC Notice 701/7.
What Products Qualify?
Products that are designed solely for use by disabled or chronically sick individuals may qualify for zero-rating.
Eligibility depends on:
The nature of the product
The intended personal or domestic use
The customer’s qualifying condition
If you are unsure whether your purchase qualifies, please contact us before placing your order.
Legal Notice
Providing false information to obtain VAT relief is considered tax fraud under UK law.
We do not provide tax advice. Customers are responsible for ensuring that they meet HMRC eligibility criteria before submitting a declaration.
If a valid declaration is not received, VAT will remain charged at the standard UK rate.
Need Assistance?
If you require assistance, please contact us:
Phone: (+44) 7389 015 265
Email: service@egoeve.co.uk
For independent guidance, you may also contact HMRC directly:
HMRC National Helpline: 0845 010 9000
Official guidance: https://www.gov.uk/financial-help-disabled/vat-relief